Frequently asked questions

Use the “Request a free site assessment” button anywhere on the site, or the Contact page. Our engineering team surveys first, then recommends.

No. The site assessment is free. Parkomate’s engineering team surveys your facility first and then recommends the right solution.

Absolutely. Request a demo from any product page or the Contact page and we’ll walk you through the system end-to-end.

Yes. Parkomate can provide an on-site demo for a 30-day period.

Choose a site assessment for guidance, ANPR and infrastructure scoping; a demo for PMS, Valet or Analytics software; or a quote for boom barriers, safety, demarcation and planning products.

Use the quote form on the Contact page for boom barriers, safety, demarcation and planning products. For guidance systems, ANPR and larger infrastructure projects, request a site assessment first, because the quote depends on what the survey finds.

Your facility type and location, the approximate number of parking bays and levels, the problems you want to solve and any parking systems already installed. Drawings or photos of the site help the team prepare for the assessment.

It depends on the facility. Parkomate’s team first studies your parking infrastructure to identify the challenges, then recommends a solution and shows how it can increase the return on your parking lot.

Yes. Parkomate follows a turnkey model covering consultation, solution design, installation, training, go-live and support, so you have one accountable partner from the survey to service.

Yes. Training is part of Parkomate’s turnkey model, alongside consultation, solution design, installation, go-live and support.

It depends on the size of the facility, the products chosen and the civil work involved. The timeline is agreed in your proposal after the site assessment, before any work starts.

Yes. Work can be phased by level, zone or gate, so the rest of the car park stays in use while each part is installed.

Both. Parkomate plans parking layouts for new projects before installation, and fits guidance, access and safety products into existing basements and open lots.

Parkomate products are designed to detect faulty connections and poorly performing nodes on their own. On top of that, Parkomate technicians carry out timely checks at the site.

Parkomate is designed to help the staff already on site manage parking more efficiently.

Parkomate sensors can be connected to a backup power supply, and data is retained with an integrated backup solution.

Parkomate’s master and zonal controllers run periodic self-health checks. If a sensor is faulty, it is flagged on the monitoring system.

Parkomate guarantees durable, long-lasting service for the solution with its comprehensive maintenance plan.

Contact us via the Contact page or the phone/WhatsApp in the header, and mention your site name. Critical-site issues are escalated on priority.

Parkomate offers parking management software, valet software, parking analytics, parking guidance systems, ANPR, Find My Car, LED displays, boom barriers, safety products, demarcation products and planning services.

Parking Management System, Valet Parking Software and Parking Analytics are software-led products.

IoT, guidance and infrastructure products need site assessment because placement, cabling, civil work and visibility affect performance.

Most malls should start with Parking Guidance Systems, LED Display and Signage, Find My Car and Parking Analytics.

Yes. Parkomate can phase deployments by level, zone, gate or product type.

Yes. Most large sites need software, guidance and infrastructure products working together.

Yes. The exact product mix, quantities and civil requirements depend on the facility layout.

Yes. The company can customize layouts, reports, UI, display formats and integration rules based on project scope.

Yes. Interface branding, reports, display formats and signage can be customised to your facility and brand during solution design.

Yes. Product content includes API and protocol support for BMS, ERP, access and reporting workflows.

Often, yes. Parkomate systems integrate with existing boom barriers, ticketing and payment tools and building systems through APIs and standard protocols. Compatibility is confirmed during the site assessment.

It is software that controls and records how vehicles enter, park, move and exit a facility. Parkomate adds occupancy tracking, access control, billing audit logs and dashboard reporting in one system.

Yes. The platform can separate permanent tenants, daily visitors, VIP vehicles and service vehicles through category rules and access permissions.

Yes. The management system can send real-time commands to boom barriers, LED displays and guidance indicators when a parking event is recorded.

Yes. Operators can export occupancy, session and revenue audit reports for internal reviews, billing checks and monthly performance tracking.

No. It can be used for paid parking, tenant parking, visitor management, residential parking and mixed-use facilities that need structured control.

No. Parkomate can use an app-free mobile web flow through QR or secure links, which keeps the guest experience simple.

Yes. Staff logins create a record of who checked in, parked, retrieved and handed over a vehicle.

Yes. ANPR can capture plate details during arrival or internal movement and bind those details to the valet session.

Yes. The guest-facing web screen can be branded with the property logo, colors and message.

Yes. Valet sessions can be connected to pay-and-park tariff rules when the facility wants automated fee calculation.

It shows live occupancy, peak-hour patterns, stay duration, zone usage, hardware status and exportable reports.

Yes, when the site has bay-level detection through cameras or sensors, each bay can be shown as occupied, available or flagged.

Yes. Historical occupancy and dwell-time trends show where demand is high, where capacity is underused and when staff needs to be deployed.

Yes. The platform can share parking intelligence through secure APIs when integration is part of the project scope.

It is a system that detects available parking spaces and guides drivers through indicators, display boards and directions.

Yes. Indoor PGS is designed for covered parking decks, while Outdoor PGS uses rugged wireless sensors for exposed surface lots.

Yes. A mixed site can use camera or indoor detection in basements and geomagnetic sensors outdoors, connected through one dashboard.

Yes. They reduce blind searching and direct drivers to areas with available spaces.

It is a system that detects whether indoor parking bays are occupied or available and guides drivers through LED indicators and display boards.

Yes. Existing basements can be upgraded after a site survey for ceiling height, cable routes, bay markings and display locations.

Not always. A camera-based design can monitor multiple bays per camera, while some sites may use individual bay sensors. The final architecture depends on the site.

Yes, when plate or slot data is captured accurately, the same infrastructure can support Find My Car workflows.

Parking bay markings, numbering logic, mounting access, power points, network routes and operating permissions should be ready before work begins.

It uses geomagnetic sensors that detect the magnetic disturbance caused by a vehicle parked over the bay.

No. The sensors are surface-mounted and communicate wirelessly, so deep cable trenching is avoided in most cases.

Yes. The supplied product content specifies IP68 waterproof housing for outdoor sensors.

The supplied content specifies a 3.6V 20Ah lithium battery with a typical 5+ year lifecycle.

They should be installed at the center of each parking bay, not in the driving aisle or near the wheel stop line.

The supplied product content states that one ceiling-mounted camera can monitor about 6 to 8 bays, depending on site geometry.

Yes. The AI can flag vehicles that cross bay lines or block adjacent spaces, so the system does not guide drivers to unusable bays.

Yes. When ALPR is enabled, the system can bind a vehicle plate to its bay, floor and zone for Find My Car workflows.

It is better when multi-bay coverage and visual intelligence are valuable. Individual bay sensors may still be preferred where cameras do not have clear line of sight.

Ceiling height, camera angle, lighting, bay markings, network routes and display board positions are the key conditions.

ANPR stands for Automatic Number Plate Recognition. It reads a vehicle plate through a camera and uses the plate as an access, billing or audit identity.

Yes. When the plate matches an authorized rule, the controller can trigger the boom barrier.

Yes. Visitor plates can be added temporarily or processed through pay-and-park workflows depending on the site rules.

Yes. Binding entry and exit sessions to plate records reduces lost-ticket disputes and manual under-reporting.

Yes. Parkomate can integrate through APIs or controller-level triggers after compatibility checks.

No. They scan a QR code and use a mobile web page.

It can use ALPR-based automatic plate-to-slot binding or a QR check-in flow where the visitor records the parking location.

Yes, if the facility map and QR touchpoint coordinates are configured, the system can show a route from the scan point to the parked vehicle.

The web page is lightweight. For deep basements, the facility can provide Wi-Fi support at key touchpoints.

No. The location is revealed only after a valid vehicle query, and open browsing of parked vehicles should not be allowed.

It shows available-space counts, directions, arrows, level names and parking status messages.

Yes. Outdoor boards can use IP65-rated weather-resistant housings.

Yes. Size, casing, mounting and content layout can be customized after site assessment.

The display receives updated counts from the server connected to cameras, sensors or the parking management system.

Yes. Multi-line layouts can show separate counts for floors, wings or zones.

A boom barrier physically controls whether a vehicle can enter or exit a parking facility.

Yes. When ANPR validates a plate, the controller can trigger the barrier.

A manual override can allow authorized staff to operate the barrier by hand, depending on the installed model.

Yes. The exit barrier can remain closed until the system confirms payment.

Most sites need a mounting base or island, power route, control cabling and safety loop/sensor planning.

It prevents wrong product placement, cable route issues, poor visibility and later rework.

Yes. The planning can cover indoor basements, outdoor lots, ramps, access gates and mixed-use facility movement.

Yes. The output can include product placement and BOQ inputs once the scope is defined.

Yes. A clear layout can reduce wasted corners, wrong parking and poor circulation, which improves real usable capacity.

Drawings, bay count, traffic rules, site photos, current operational problems and future expansion plans are useful inputs.

The range includes speed breakers, wheel stoppers, corner guards, convex mirrors, road studs, spring posts, signboards, barriers and warning blinkers.

Yes. Most products are surface-mounted or wall-mounted after a site safety audit.

Most are passive and need no power. Solar blinkers and active road studs use self-contained solar charging.

They reduce pillar scraping, wall damage, vehicle impact claims and confusion-led accidents.

Yes. Regulatory signboards can carry site-specific text, directions, symbols and branding.

Parking demarcation is the use of physical and visual markers to define bays, lanes, walkways, medians and restricted zones.

Yes. Safety products reduce risk, while demarcation products define movement and parking boundaries. Many sites need both.

Yes. Clear bay markers, wheel stoppers and reflective studs help drivers park inside the correct boundaries.

It does not always replace lines, but it supports or extends them, especially where paint fades or visibility is poor.

Yes. Colors, signs and product selection can be planned by zone, facility type and traffic behavior.

A mall usually needs guidance, live display boards, Find My Car, ANPR and analytics working together.

Yes. Live availability and display-led guidance reduce unnecessary circulation inside the basement.

Yes. Find My Car can work through QR and mobile web pages.

Yes. Analytics can show peak arrival windows, dwell time and level-wise usage.

Integration is possible through APIs or controller-level connections after a technical check.

Valet Parking Software, ANPR, boom barriers and PMS are usually the core hospitality stack.

Yes. Parkomate can use app-free web links or QR flows for retrieval requests.

Yes. ANPR can trigger VIP alerts when a registered plate arrives.

Yes. Driver logins and vehicle session records show who handled each car.

Integration may be possible through APIs depending on the hotel ERP/PMS and project scope.

Hospitals need faster arrivals, clear emergency lanes and safer pedestrian movement.

Yes. ANPR and access rules can prioritize registered staff or emergency vehicles.

Yes. It reduces the stress of searching across similar basement zones.

Speed breakers, mirrors, corner guards, clear signage and pedestrian demarcation help reduce risk.

Yes. Installation can be phased by level, lane or zone to avoid major disruption.

Outdoor PGS with geomagnetic sensors, LoRaWAN gateways and LED display boards is suitable for exposed surface lots.

Yes. PMS and ANPR can track vehicle sessions over long durations.

Yes. Find My Car can show the stored floor, zone, row or slot depending on the setup.

Yes. Outdoor LED boards are designed for high visibility.

Yes. ANPR, PMS and analytics can create timestamped audit records.

Yes. The Parking Management System can separate rules and reports by tenant or category.

Yes. Contactless plate recognition reduces manual checking and keeps entry lanes moving.

Yes. Visitor rules can be configured separately from permanent employee rules.

Yes. Analytics can show occupancy and usage by zone, level or tenant.

Possible, subject to controller compatibility and site survey.

A commercial tower usually needs PMS, ANPR, boom barriers, indoor guidance, display boards and analytics.

Yes. The system can set categories and reports for different tenants.

Yes. Display boards and guidance systems prevent drivers from entering full levels blindly.

Yes. Analytics can show usage by level, tenant or time period.

Yes. Visitor rules can be configured through PMS and access devices.

Yes. Different rules can be set for registered residents, guests, vendors and service vehicles.

Yes. It can recognize registered plates and create audit logs for entry and exit.

Clear demarcation, wheel stoppers, signboards and access rules help reduce wrong parking.

Yes. Signage and parking rules can be planned tower-wise.

Yes. Mirrors, speed breakers and corner guards help protect pedestrians, children and vehicles.

A combination of outdoor sensors, display boards, PMS, ANPR and analytics works well for municipal parking.

Yes. Timestamped sessions and reports reduce manual leakage and improve auditability.

Yes, the dashboard can be structured for multi-site reporting if included in the architecture.

Outdoor sensors and displays should be specified with rugged, weatherproof housings.

Yes. Occupancy and dwell-time trends help plan pricing, capacity and traffic management.